As a Linux Administrator specializing in RedHat Satellite and RedHat Cluster, you will pl
Key Responsibilities
1.
Provide Technical Support And Solutions By
Managing And Troubleshooting Linux Systems And Redhat Satellite Environments To Ensure High Availability And Performance.
2.
Conduct Root Cause Analysis For Escalated
Tickets, Utilizing Linux Command-Line Tools And Logs To Identify And Resolve Underlying Issues Effectively.
3.
Develop And
Maintain A Knowledge Base For Common Issues And Solutions In Linux And Redhat Environments, Ensuring Continuous Improvement And Easy Access For Team Members.
- Independently Resolve Support Tickets Within Agreed Slas, Utilizing Redhat Cluster For High-Availability Configurations And Ensuring Minimal Downtime For Clients.
5.
Enhance Customer Experience Through First Call
Resolution Initiatives, Aiming For High Customer Satisfaction Scores And Reducing The Number Of Reopened Cases.
Skill Requirements
1.
Proficient In Linux System Administration
With A Solid Understanding Of Redhat Satellite And Redhat Cluster Technologies.
2.
Solid Troubleshooting Skills With The Ability To Analyze Complex Technical Issues And Implement Effective Solutions.
3.
Familiarity With Quality
Standards, Regulatory Requirements, And Company Policies Related To It Support And Operations.
Other Requirements
1.
Optional But Valuable
Certifications: Red Hat Certified System Administrator (Rhcsa), Red Hat Certified Engineer (Rhce)