Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. It is recognized as a leading provider of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA offers specialized preparatory programs for major English tests and healthcare licensing exams, supported by experienced trainers certified by global bodies.

The Academy combines evidence-based teaching methods, digital learning tools, and personalized coaching to support both online and classroom learners. Its mission is to expand global opportunities for professionals and students across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.

Role Description The Account Specialist is a full-time, on-site role based in Kochi, responsible for managing relationships with learners, corporate partners, and institutional clients. This role involves handling inquiries, guiding prospective learners through course offerings, and ensuring smooth admission, enrollment, and payment processes.

The Account

Specialist will monitor account activities, prepare basic financial and enrollment reports, and support timely fee collection and reconciliation in coordination with the finance team.



Day-to-day tasks include responding to customer queries, maintaining accurate records in CRM or internal systems, following up on leads, and providing after-enrollment support to ensure a positive learner experience. The role also requires collaborating with academic and marketing teams to support retention initiatives, address service issues, and contribute to continuous improvement of account management practices.

Qualifications

Candidates should possess strong Account Management and Customer Service skills for handling client relationships, learner support, and issue resolution.

Candidates should possess solid Finance and Analytical Skills for managing fee-related processes, basic reporting, and data-driven decision making.

Candidates should possess excellent Communication skills, including transparent spoken and written English, for interacting with learners, partners, and internal teams.

Candidates should ideally have organizational, time management, and documentation skills for maintaining accurate records and managing multiple accounts efficiently.

Relevant experience in education, training, or service-oriented sectors is beneficial, along with familiarity with CRM tools or basic office software.

A diploma or degree in business, commerce, administration, or a related field is preferred, with the ability to work collaboratively in an on-site team environment in Kochi.

📌 Account Specialist (Kochi)
🏢 Medcity International Academy
📍 Kochi