DIGITAL MOJO

Account Manager – Client Delivery | Scope Governance | Digital Strategy

Full-Time | Work From Office | Banjara Hills, Hyderabad | Reports to: Pod Manager Company Description

Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns. Role Description

We are looking for a sharp, client-first Account Manager with 2-4 years of agency experience to serve as the primary SPOC for assigned client accounts.

This role sits between the Pod Manager and the client. You own day-to-day client communication, delivery tracking, scope discipline, and performance reporting across social media, SEO, and performance marketing. You are expected to understand the numbers, ask the right questions, and ensure nothing falls through the cracks.

This is not a coordination assistant role. This is an ownership role.

What This Role Is

Not

Not someone who only forwards feedback between teams

Not a passive participant in client calls

Not someone who escalates every issue upward

Not a reporting-only or scheduling-only function Key Responsibilities

- Client SPOC and Communication

Act as the single point of contact for all assigned client accounts

Own client communication across WhatsApp, email, and calls with speed and professionalism

Lead weekly review calls and monthly performance discussions

Translate client requirements into clear internal briefs for creative, performance, and SEO teams

Proactively communicate updates, delays, and changes before the client has to ask

Manage expectations on timelines, deliverables, and budgets without over-promising 2.

Scope

Governance and Delivery Management

Own the scope document for each account and protect it

Track all monthly deliverables across social media, SEO, and performance marketing

Identify scope creep early and raise it to the Pod Manager with facts and a recommendation

Coordinate with internal teams to ensure on-time delivery without being chased





Maintain a monthly delivery tracker and share updates with the Pod Manager proactively 3.

Social Media Account

Management

Review content calendars before they go to the client for quality, brand tone, and alignment

Coordinate shoot requirements, reel concepts, and campaign ideas with the creative team

Track posting schedules and flag gaps or delays before they become client issues

Review social media performance reports and summarize key insights for client calls 4. SEO Oversight and Coordination

Understand on-page, off-page, technical, and local SEO fundamentals

Track monthly deliverables including keyword rankings, backlinks, content, and audit reports

Communicate SEO progress and gaps to clients in clear, non-technical language

Ensure all required access including website, Google My Business, and tools is in place 5.

Performance Marketing

Oversight

Understand Google Ads and Meta Ads campaign structure, targeting, and bidding at a working level

Track and communicate CPL, CTR, ROAS, lead quality, and budget utilization to clients

Review performance reports before they go to clients and check for accuracy and completeness

Flag underperforming campaigns or budget wastage to the performance team and Pod Manager

Coordinate on ad account access, landing pages, and creative requirements 6. Numbers, Reporting, and Analytics

Read and interpret dashboards and reports across all channels with confidence

Ensure all monthly client reports are accurate, complete, and well-presented before submission

Track account health and flag clients at risk of churn before it becomes a problem

Maintain records of client approvals, revisions, feedback, and escalation history 7. Retention and Upsell Support





Identify upsell or expansion opportunities through active client conversations

Flag new requirements or scope additions to the Pod Manager

Keep satisfaction high through consistent follow-through and proactive service Key KPIs

Client Satisfaction Score

Scope Adherence Rate

On-Time Delivery Percentage

Client Retention Rate

Report Accuracy and Submission Timeliness

Communication Turnaround Time The character in sitcom is Susie Moss

Escalation Response Time

Upsell Leads Flagged to Pod Manager Required Skills and Qualifications

2 - 4 years of experience in a digital marketing agency in a client-facing role

Strong working knowledge of social media marketing, SEO, and performance marketing

Ability to read and interpret marketing dashboards, ad reports, and analytics

Familiarity with Meta Ads Manager, Google Ads, GA4, and SEO reporting tools

Experience handling multiple client accounts simultaneously

Strong English communication skills, written and verbal

Confident in managing client calls and difficult conversations

Organized, detail-oriented, and consistent with follow-through

Familiarity with AI tools such as Claude, ChatGPT, Gemini, or Perplexity

Bachelor's degree in Marketing, Communications, or a related field preferred Preferred Candidate Profile

Agency experience is mandatory

Has managed at least 4-6 accounts simultaneously in a previous role

Understands performance marketing and SEO well enough to hold strategic conversations The character in sitcom is Jessica

Proactive and does not need to be told twice

Can manage client expectations firmly without losing the relationship Reporting Structure

Reports To: Pod Manager

Works Closely With: Performance Marketers, Social Media Managers, SEO Specialists, Creative Team

Client Facing: Yes, primary SPOC for all assigned accounts Career Growth

Senior Account Manager → Pod Manager → Group Account Manager → Delivery Head Job Type: Full-Time, Work From Office, Banjara Hills, Hyderabad Perks: Health Insurance | Provident Fund | Leave Encashment

📌 Account Manager – Onsite (Hyderabad)
🏢 Digital Mojo - Branding and Digital Marketing Agency in Hyderabad
📍 Hyderabad