The Account Manager will be responsible for managing the day-to-day operations of merchant accounts, acquiring new clients, and ensuring overall client satisfaction. The role involves client communication, lead generation, problem resolution, maintaining organized data records, etc.

Role & responsibilities

1. Primary point of contact and Account Manager for existing clients.
2. Work on bringing in new clients through effective lead-generation strategies.
3. Initiate calls to generate positive leads and engage with potential clients.
4. Reach out to inactive clients, understand their concerns, and provide solutions to reactivate their accounts.
5. Efficiently manage incoming and outgoing calls to ensure effective communication with clients.
6. Facilitate the onboarding process for recent clients and guidance on technical integration.
7. Provide ongoing support to clients with any queries or issues they may have.
8. Collect references from existing clients to expand the client network.
9. Maintain client data accurately and systematically within CRM systems.
10. Manage and update databases using MS Excel to ensure data integrity and accessibility.
11. Gather relevant customer data from multiple sources and organize it efficiently.
12. Take ownership of acquiring transactions from new clients and ensure their activation.
13. Employ problem-solving skills to convince clients to resume using our payment gateway services.
14.



Oversee the onboarding of new merchants into the system and ensure smooth activation.
15. Resolve client issues through effective communication and, if necessary, in-person visits.
16. Follow up on transactions to ensure timely and successful processing.

Preferred candidate profile Strong communication and interpersonal skills.

- Proven track record in sales and client management.
- Ability to generate leads and pursue new business opportunities.
- Proficiency in CRM systems and database management.
- Excellent problem-solving abilities.
- Detail-oriented with strong organizational skills.
- Proficiency in MS Excel for data management.
- Customer-centric mindset with a focus on delivering exceptional service.
- Ability to work independently as well as in a team environment.
- Flexibility to adapt to changing client needs and priorities.

Qualifications

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Prior experience in account management, sales, or customer service roles preferred.
- Familiarity with payment gateway services or the financial technology (FinTech) industry is a plus.
- Proven ability to meet and exceed targets and deadlines.
- Willingness to travel for client visits (as required).
- Strong problem-solving and negotiation skills.
- Ability to multitask and prioritize tasks effectively.

📌 Account Manager (Kolkata)
🏢 Accosis
📍 Kolkata