We are looking for a motivated and detail-oriented individual to join our Academic Operations team. The ideal candidate will play a key role in ensuring smooth day-to-day operations, maintaining strong client relationships, and supporting content and administrative functions within a US curriculum-focused environment.
Key Responsibilities
Operations & Client Management
· Act as a client satisfaction specialist, building and nurturing strong client relationships to ensure consistent engagement
· Prepare and maintain MIS reports, ensuring data accuracy and timely updates
· Maintain and update operations sheets and documentation for effective tracking and workflow
· Provide administrative support, including managing calendars, organising documents, and preparing reports for leadership review
Content & Coordination
· Use AI tools (with guidance) to generate content as per requirements and brand tone
· Proofread and edit content to ensure consistency, clarity, and correctness
· Organise and maintain content files and documentation efficiently
· Coordinate with the content team to understand requirements and deliver tasks on time
· Assist in research and ideation for new content pieces
· Follow instructions promptly and apply feedback constructively to improve output quality
Requirements & Skills
· Strong communication and interpersonal skills
· Proficient in MS Excel and Google Sheets
· Organised, detail-oriented, and proactive
· Ability to multitask and work in a energetic, fast-paced environment