Key Responsibilities Make outbound calls to prospective students from the provided lead database. Understand the student's educational background, career goals, and requirements. Explain courses, programs, eligibility criteria, fees, advantages, and career opportunities.
Handle incoming calls and respond to queries professionally. Follow up with interested candidates through calls and messages. Maintain regular follow-ups with leads and ensure timely conversion. Counsel student and help them select suitable courses/programs.
Maintain accurate records of calls, follow-ups, and lead status in CRM/Excel. Achieve daily, weekly, and monthly calling and admission/enrollment targets. Coordinate with the counselling/admission team for further processing.
Build a positive relationship with students and maintain professional communication. Handle objections and resolve basic queries effectively. Provide regular updates to the reporting manager regarding lead status and conversions.