- Attend and manage walk-in, phone, WhatsApp, and online customer enquiries.
- Coordinate with the sales team regarding customer follow-ups and lead status.
- Maintain daily enquiry, booking, delivery, and sales records.
- Prepare quotations, booking forms, invoices, and other sales-related documents.
- Coordinate vehicle availability with the inventory team.
- Schedule customer appointments, vehicle deliveries, and test rides.
- Update CRM/DMS with enquiry and customer details.
- Follow up with prospective customers to improve conversion.
- Coordinate with the finance and insurance teams for customer documentation.
- Ensure timely completion of customer files before vehicle delivery.
- Maintain customer database and generate daily, weekly, and monthly sales reports.
- Support showroom promotional activities and sales campaigns.
- Handle customer queries professionally and escalate issues when required.
Required Skills
- Good communication and interpersonal skills.
- Customer service orientation.
- Basic knowledge of MS Excel, Word, and Email.
- Ability to coordinate with multiple departments.
- Strong follow-up and organizational skills.
- Good documentation and reporting skills.
- Ability to work under sales targets and deadlines.
Qualification
- Bachelor's Degree in any discipline (MBA preferred but not mandatory).
- 1–3 years of experience in Sales Coordination, Customer Service, or Automobile Industry preferred.
- Freshers with excellent communication skills may also apply.
Preferred Experience
- Experience in Automobile Dealership / Two-Wheeler Showroom.
- Knowledge of CRM or Dealer Management System (DMS).
- Basic understanding of vehicle finance and insurance processes.