Logical Solutions is a dynamic team of experts, engineers, and visionaries who have been at the forefront of the engineering and design industry for over two decades. Our journey began with a simple yet profound mission: to empower businesses and individuals to transform their ideas into remarkable designs and tangible products.
As a leading Authorized Reseller of Dassault Systemes SOLIDWORKS Corp, our journey has taken us to new heights. We have evolved with the ever-changing landscape of technology, staying at the forefront of design and engineering innovations. With our headquarters in Hyderabad, Telangana, and Andhra Pradesh, India, we are strategically positioned to serve a diverse clientele across the region.
Designation: CAD Applications Engineer
Job Responsibilities:
The primary role of an Application Engineer is to provide product support to customers by:
· Managing technical support issues taken via phone, email, or web portal – Utilize your expertise in SolidWorks products to assist customers with challenges they face in production
· Follow up on Service Requests and Software Performance Reports generated through support cases
· Ensure that response time and customer satisfaction surveys meet goals
· Research solutions and create knowledge base articles
· Conduct assigned training classes – Train recent students on SolidWorks products
· Make on-site customer visits
- Travel to customer sites (if required)
to provide onsite support and training
- Working with the sales team to accurately understand our customer’s requirements.
- Progression into product demonstrations of SolidWorks to prospective customers
- Training of customers in the correct use of SolidWorks
· Working with a broad range of customers who use SolidWorks to design their products.
· Responding to the needs of our customers to solve technical problems in using SolidWorks
· Reporting to the Technical Manager & Sr. Applications Support Engineer
Desired Candidate Profile/Key Skills:
- Knowledge of 3D CAD System, ideally SolidWorks bit Pro/ENGINEER or Inventor may also be useful.
- Good knowledge and use of Microsoft Office applications – Word, Excel, Outlook
- Willingness to be flexible and to travel as required
·Benefits:
Logical Solutions Ltd Applications Engineers become experts by attaining the following SolidWorks certifications:
Certified SolidWorks Professional (CSWP)Certified SolidWorks Expert (CSWE)Certified SolidWorks Support Technician (CSWST)Certified SolidWorks Instructor (CSWI)Certified PDM Support Technician (CPDM).
Job Type: Full-time.
Job Type: Full-time
Pay: From ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund