Key Responsibilities

- Welcome guests warmly and provide excellent customer service.
- Handle check-in and check-out procedures efficiently.
- Manage room reservations, bookings, and cancellations.
- Answer phone calls, emails, and guest inquiries professionally.
- Maintain guest records and update reservation details.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Handle guest complaints politely and resolve issues promptly.
- Process payments, prepare bills, and maintain cash/POS records.
- Provide information about resort facilities, amenities, and local attractions.
- Ensure the reception area is clean, organized, and presentable.

Eligibility

- Graduate in any discipline (Hotel Management preferred).
- 1–2 years of experience in a hotel or resort front office (Freshers with good communication skills may apply).
- Good communication skills in English and Hindi.
- Basic computer knowledge (MS Office, email, hotel PMS software is an advantage).
- Pleasant personality with a qualified appearance.
- Willingness to work in rotational shifts, weekends, and holidays.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Front Desk Executive (India)
🏢 The Empyrean Lake Resort
📍 India