Inbound Customer Service Representative – BeastDriveAbout BeastDrive

BeastDrive is a fast-growing adventure and fitness event company known for organizing obstacle races and high-energy endurance experiences across South India.

Role Overview

We are looking for a customer-focused Inbound Customer Service Representative to handle participant queries, provide accurate event information, and ensure a smooth and positive customer experience.

Key Responsibilities

- Handle incoming calls, WhatsApp messages, and emails from participants
- Provide complete information about events, registrations, schedules, and policies
- Assist customers with registration issues, payments, and event-related queries
- Resolve complaints and escalate issues when required
- Maintain records of customer interactions and follow-ups
- Coordinate with internal teams (sales, operations, marketing) for quick resolutions
- Ensure a high level of customer satisfaction and experience

Requirements

- Strong communication and problem-solving skills




- Fluency in at least one South Indian language (mandatory)
- Basic computer knowledge (CRM tools, email, Excel, WhatsApp handling)
- Patience and customer-first attitude
- Prior customer service experience is a plus

Work Details

- 6 days working
- Location: In office / Office-based
- Flexible shifts depending on event timelines

What We Offer

- Prospect to work in the adventure and fitness events industry
- Fast-paced and energetic work environment
- Career growth opportunities within BeastDrive
- Exposure to large-scale event operations

Why Join BeastDrive?

At BeastDrive, you’ll be part of a team that delivers unforgettable experiences. Your role will directly impact participant satisfaction and help build a strong, loyal community.

Pay: ₹10,997.66 - ₹27,391.38 per month

Work Location: In person

📌 Inbound Customer Service Representative (India)
🏢 Ipremium care
📍 India