Patient Counselling & Conversion Most Significant ★ ● Listen to patients' pain concerns with empathy and build instant trust

● Explain our robotic treatments in simple, relatable language — not medical jargon

● Counsel patients on the benefits of non-invasive, drug-free robotic therapy

● Handle objections (cost, time, doubts) confidently and convert them into paid registrations ← KEY SKILL

● Follow up with walk-ins, WhatsApp leads, and phone enquiries to close registrations

Daily Operations ● Greet and register patients; maintain accurate patient records

● Manage appointment scheduling for physiotherapists and robotic sessions

● Collect payments, issue receipts, and maintain Daily Collection Report (DCR)

● Manage petty cash and submit daily reports to management

● Coordinate with physiotherapists on patient flow and session status

Retention & Feedback

● Follow up with existing patients for pending sessions and renewals

● Collect Google reviews and patient testimonials after successful treatment





● Maintain a clean, welcoming clinic and waiting area at all times

CANDIDATE REQUIREMENTS ● Education: Any graduate (Healthcare background preferred but not mandatory) ● Experience: 1–3 years in front desk, sales, patient care, or customer service

● Languages: Kannada + English mandatory; Hindi / Tamil an added advantage

● Strong communication & convincing skills — you should enjoy talking to people

● Computer Skills: MS Excel, Word, WhatsApp Business, basic internet

● Personality: Warm, empathetic, well-groomed, confident, and target-driven

WHAT WE OFFER ● Competitive salary with attractive incentives on patient conversions

● Work in a modern, premium robotic healthcare environment

● Full training on robotic technologies and patient counselling techniques

● Supportive team culture and professional growth opportunities

📌 Customer Relations Officer (Bengaluru)
🏢 Shakthi Robotic Orthoheal
📍 Bengaluru