Urgent Hiring

Project - ONE PLUS +

International Chat Process

Only Day Shift

Job Summary ?

We are looking for dynamic, customer-focused, and tech-savvy professionals to join our Chat Support team. The role involves handling customer service, technical support, and e-commerce-related queries through chat channels while delivering an exceptional customer experience. The ideal candidate should possess excellent written communication skills, strong problem-solving abilities, a keen interest in mobile technology and consumer electronics, and the ability to manage multiple customer interactions simultaneously.

Key Responsibilities ?

· Handle customer queries and concerns through chat in a skilled, accurate, and timely manner.

· Provide support for customer service, technical troubleshooting, and e-commerce-related issues.

· Deliver effective resolutions while maintaining a high level of customer satisfaction.

· Manage up to three customer conversations simultaneously while maintaining quality and productivity standards.

· Understand customer requirements and provide appropriate solutions based on established processes and guidelines.

· Escalate unresolved or complex issues to the relevant teams as required.





· Maintain accurate records of customer interactions and actions taken.

· Adhere to defined quality, productivity, attendance, and compliance standards.

· Stay updated on product features, technical specifications, policies, and process updates.

· Consistently achieve individual and team performance targets.

Eligibility Criteria?

· Graduate in any discipline.

· Freshers are welcome to apply.

· Candidates with prior experience must have worked in a Chat Support process.

· Excellent written and verbal communication skills in English.

· Minimum typing speed of 35 WPM.

· Strong customer service orientation and problem-solving skills.

· Tech-savvy with a good understanding of smartphones, consumer electronics, and digital products.

· Comfortable working with multiple applications, systems, and web-based tools simultaneously.

· Ability to multitask and perform effectively in a fast-paced environment.

Work Schedule / Job Time ?

· 6-day working week.

· Shift Timings: 9:00 AM – 6:00 PM and 12:00 PM – 9:00 PM.

· Rotational shifts for Male Staff as per business requirements.

Interested Candidates share your resume -

Altaf Saifi

(phone hidden)

📌 Customer Support Executive (Noida)
🏢 One Plus
📍 Noida