- Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Explain spa services, packages, memberships, and ongoing offers.
- Schedule, confirm, reschedule, and cancel appointments.
- Follow up with prospective and existing customers.
- Convert inquiries into appointments and memberships.
- Maintain accurate customer records in the CRM system.
- Achieve daily and monthly call and conversion targets.
- Front Office
- Welcome and assist customers with a warm and skilled approach.
- Manage customer check-in and check-out procedures.
- Handle billing, payment collection, and invoice generation.
- Coordinate appointment schedules with therapists.
- Address customer queries and resolve concerns promptly.
- Maintain reception cleanliness and ensure a pleasant customer experience.
- Promote spa services, products, and membership plans.
- Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good telecalling and sales conversion abilities.
- Basic computer knowledge (MS Office/CRM).
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and positive attitude.

Contact Number: (phone hidden)(Sindhiya HR)

📌 Front Office Manager (Coimbatore)
🏢 E-spa International
📍 Coimbatore