- Contact customers via telephone regarding overdue payments.
- Negotiate and follow up on payment commitments.
- Explain outstanding dues, payment options, and applicable charges.
- Resolve customer queries and handle objections professionally.
- Maintain accurate records of customer interactions and payment commitments.
- Meet daily, weekly, and monthly collection targets.
- Ensure compliance with company policies, legal requirements, and quality standards during all customer interactions.
- Escalate complex cases to the concerned team when required.
- Coordinate with internal departments to resolve customer issues affecting collections.