We are seeking an experienced, customer-centric, and highly professional Service Advisor / Body Shop Advisor to join our premium automotive dealership. The ideal candidate should possess exceptional English communication skills, in-depth technical knowledge of vehicle maintenance, mechanical repairs, collision repairs, and insurance claim processes. The candidate must be capable of delivering a world-class customer experience while achieving service conversion and revenue targets.

- Key ResponsibilitiesCustomer ExperienceDeliver a premium, personalized customer experience that reflects luxury brand standards.
- Welcome customers professionally, understand their concerns, and provide accurate technical guidance.
- Build long-term relationships with customers through trust, transparency, and exceptional service.
- Follow up with customers after service completion to ensure complete satisfaction.
- Service AdvisoryInspect vehicles and accurately identify maintenance and repair requirements.
- Explain technical issues in a clear and customer-friendly manner.
- Prepare detailed repair estimates and obtain customer approval.
- Coordinate with workshop technicians to ensure timely, high-quality repairs.
- Recommend preventive maintenance and value-added services to maximize vehicle performance and customer satisfaction.
- Body Shop OperationsAssess accidental damage and prepare detailed body repair estimates.
- Coordinate insurance claim intimation and documentation with insurance companies.
- Prepare and submit repair estimates using approved estimating systems.
- Liaise with insurance surveyors to obtain approvals and expedite claims.
- Maintain excellent professional relationships with insurance surveyors,



adjusters, and insurance company representatives.
- Monitor repair progress and ensure compliance with OEM repair standards.
- Deliver repaired vehicles after conducting quality checks and explaining completed work to customers.
- Sales & Business DevelopmentConvert walk-in inquiries into confirmed service and body repair jobs.
- Identify upselling opportunities including detailing, paint protection, ceramic coating, accessories, extended warranties, and preventive maintenance packages.
- Achieve monthly service revenue, body shop sales, and customer retention targets.
- Generate repeat business through exceptional customer engagement and referrals.
- AdministrationPrepare job cards, repair orders, estimates, invoices, and insurance documentation accurately.
- Maintain complete service history and customer records.
- Ensure compliance with dealership SOPs, OEM standards, warranty policies, and insurance procedures.
- Required QualificationsBachelor's degree or Diploma in Automotive Engineering, Mechanical Engineering, or a related field (preferred).
- 3–7 years of experience as a Service Advisor or Body Shop Advisor in a premium or luxury automotive dealership.
- Excellent spoken and written English.
- Strong knowledge of vehicle maintenance, diagnostics, mechanical repairs,



and collision repair processes.
- Thorough understanding of insurance claim procedures, claim intimation, repair estimation, cashless claims, and approval processes.
- Experience working with insurance surveyors and maintaining solid professional relationships.
- Strong sales, negotiation, and customer conversion skills.
- Proficiency with dealership management systems (DMS), estimating software, and Microsoft Office.
- Key CompetenciesOutstanding customer relationship management.
- Professional appearance and etiquette.
- Excellent communication and presentation skills.
- Strong negotiation and closing abilities.
- Ability to handle premium clientele with confidence and discretion.
- High attention to detail and accuracy.
- Strong organizational and multitasking skills.
- Team-oriented with a proactive approach to problem-solving.
- Ability to work effectively under pressure while maintaining luxury service standards.
- Key Performance Indicators (KPIs)Customer Satisfaction Index (CSI)
- Service and body shop revenue targets
- Walk-in customer conversion rate
- Insurance claim approval turnaround time
- Average repair order value
- Upselling performance
- Vehicle delivery turnaround time
- Customer retention and repeat business
- Minimal customer complaints and rework

Preferred ExperienceExperience with luxury automotive brands such as Mercedes-Benz, BMW, Audi, Lexus, Porsche, Volvo, Jaguar Land Rover, MINI, or other premium OEM dealerships will be highly preferred. Familiarity with OEM repair standards, insurance coordination, and premium customer service practices is a significant advantage.

📌 Service Advisor (Ludhiana)
🏢 Pact Automobiles
📍 Ludhiana