We are looking for energetic, empathetic, and people-oriented individuals to join our team of concierge care. In this role, you will own the patientβs journey outside the clinical environment and ensure a seamless, warm, and efficient experience from entry to exit. If you enjoy interacting with people, thrive in high-energy environments, and are comfortable using technology, we would love to meet you. Key Responsibilities Patient Journey Ownership β Manage and support the entire patient journey β Ensure adherence to appointment schedules with the goal of zero wait time. β Engage and assist patients both within and outside the hospital premises β Ensure the patient has an efficient and seamless experience at the hospital Coordination & Communication β Act as the liaison between patients, care counsellors, and vitals nurses. β Coordinate with multiple internal teams to ensure seamless OPD floor operations. β Provide real-time updates, support, and guidance to patients and their families.
Operational Excellence β Work collaboratively with the team to maintain efficiency and service standards. β Support daily operational tasks to ensure the OPD floor is well-managed, safe, and service-oriented. Desired Qualities β Solid empathy and interpersonal skills β High energy, positive attitude, and excellent communication β Ability to speak English, Kannada, and Hindi proficiently. Any other languages over and above the listed ones are welcome. β Comfortable using technology and digital tools β Naturally people-friendly and approachable β Ability to adapt as the team evolves Work Expectations β Minimum 9-hour shifts β Variable shift timings β 6-day work week with rotational Sunday working β Role requires considerable standing (not a desk-based job) β Probation: 1 month (mandatory)
📌 Community Manager (Bengaluru)
🏢 InfoWryt Solutions
📍 Bengaluru
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