LOCATION- Sundergarh Only

Qualification

· GNM

· B.Sc. Nursing

· B Pharm

· BAMS

· BHMS

· B. Sc Physiotherapy

· B. Sc Allied Health Science

Experience

· 2 years of experience in customer support, healthcare coordination, call centre operations, or patient support are encouraged to apply.

Essential Requirements

· Excellent communication skills in Odia. & working knowledge of Hindi and basic English.

· Basic computer skills (MS Office, email, internet).

· Ability to use CRM/software applications for data entry and call logging.

· Good interpersonal and problem-solving skills.

Desired Skills

· Strong communication and active listening skills.

· Good coordination and organizational abilities.

· Ability to multitask and work in a target-oriented environment.

· Attention to detail and accuracy in documentation.

Job Responsibilities

Selected candidates will be appointed on 11 months Fixed Term Employment contract and are responsible for:





· Conducting follow-up calls with beneficiaries after completion of health screening.

· Providing basic health-related guidance and addressing beneficiary queries as per approved protocols.

· Maintaining accurate digital records of all beneficiary interactions, follow-ups, and referrals.

· Tracking high-risk cases and ensuring timely follow-up until referral completion.

· Coordinating with field teams, supervisors, and healthcare facilities to ensure continuity of care.

· Escalating critical cases to the designated medical team or program management unit for immediate action.

· Preparing and submitting daily, weekly, and monthly call reports.

· Ensuring confidentiality and privacy of beneficiary information in accordance with applicable laws.

· Maintaining skilled communication with beneficiaries and other stakeholders at all times.

Salary Range and Location

15,000- 18,000 (Sundargarh Location)

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