About UsObserve.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.Why Join UsAt Observe.AI, you'll have the opportunity to solve complex engineering challenges at scale—building systems that process millions of call recordings every single day. As an SDE-4, you'll work on cutting-edge technologies, leveraging the latest technologies to design and deliver secure, scalable, and multi-tenant solutions. You'll collaborate with a team of highly skilled engineers, influence the technical roadmap and take ownership of building critical systems that power our AI-first products. If you're passionate about architecting high-impact platforms and want to push the boundaries of backend engineering, this is the place for you.What you'll be doingLead the design and development of complex software systems using modern software development practices and technologiesDefine and implement software architecture and design patterns that enable scalable and maintainable software systemsDevelop technical strategies and roadmaps to drive the evolution of our software platforms and systemsMentor and coach other engineers,



promoting a culture of technical excellence and continuous improvementCollaborate with cross-functional teams to define and deliver high-quality software products and servicesContribute towards cross-team initiatives, and share knowledge and best practices with the broader organizationDrive innovation and experimentation, identifying new opportunities for growth and improvementBuild model reusable code and design/facilitate libraries for future useCollaborate with the product team to understand and refine the product roadmap, while taking ownership of the technical roadmap definitionMentor and coach other engineers, promoting a culture of technical excellence and continuous improvementWhat you'll bring to the roleBachelor's or Master's degree in Computer Science8+ years of experience in software engineering, with a focus on large-scale, distributed systemsStrong programming skills in one or more programming languages, such as Java, Python, etcProven experience in software architecture and design, with a deep understanding of software design patterns and principlesUp-to-date knowledge of evolving technologies and the ability to guide the team toward evaluating and adopting cutting-edge technologieExcellent communication and collaboration skills, with a track record of working effectively with cross-functional teamsStrong problem-solving skills and a passion for solving complex technical challengesKnowledge of container management tools (e.g. Docker Swarm, Kubernetes).Familiarity with data stores, including at least one of the following: Postgres,



MongoDB, Cassandra, and RedisKnowledge of queueing systems (e.g. SQS, Kafka) and caching systems (e.g. Ehcache, Memcache)Ability to perform well in a quick-paced environmentExperience leading and mentoring teams of engineersPerks & BenefitsExcellent medical insurance options and free online doctor consultationsYearly privilege and sick leaves as per Karnataka S&E; ActGenerous holidays (National and Festive) recognition and parental leave policiesLearning & Development fund to support your continuous learning journey and professional developmentFun events to build culture across the organizationFlexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)Our Commitment to Inclusion and BelongingObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit .

📌 Software Development Engineer Iv - Backend (Bengaluru)
🏢 observe.ai
📍 Bengaluru