We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.
Key Responsibilities:
Customer Engagement:
- Connect with assigned customers as per defined contact policies
- Deliver a high-quality digital banking experience
- Understand customer requirements and recommend suitable products
- Handle inbound/outbound calls as per quality standards
- Resolve customer queries within defined timelines
- Promote digital banking services for enhanced customer convenience
- Maintain accurate records of customer interactions in CRM systems
- Address and resolve customer complaints effectively
- Build long-term customer relationships
- Ensure customer retention and minimize attrition
Sales & Portfolio Management:
- Achieve assigned sales and portfolio targets
- Cross-sell and up-sell banking products (TPP, Assets,
Cards, etc.)
- Profile customers to identify sales opportunities
- Ensure eligibility and compliance before offering products
- Monitor key account activities and report as required
- Process customer requests and transactions accurately
Process & Compliance:
- Maintain proper documentation of all customer interactions
- Adhere to banking policies, regulatory norms, and internal guidelines
- Ensure timely updates in CRM and reporting systems
Eligibility Criteria:
- Qualification: Graduate (any stream except B.Tech/BE)
- Experience: Freshers can apply (0–1 year experience preferred)
Key Skills Required:
- Basic knowledge of banking and financial products
- Robust verbal and written communication skills
- Customer-focused approach
- Sales and persuasion abilities
- Basic computer and CRM knowledge
- Ability to build and maintain customer relationships
Language Requirement:
- Fluent English (mandatory)
- Proficiency in any one: Hindi / Tamil / Malayalam / Kannada