Primary Responsibilities/Accountabilities :

- Assist customers with queries related to their order status, available products, dispatch details, payment details, etc, via Emails and deal with multiple customers at the same time.

- Maintaining a positive, empathetic, and qualified attitude toward customers at all times.

- Managing the Returns and Refunds Process

- Acknowledging and resolving customer complaints.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Knowing our products inside and out so that you can answer questions.

- To manage Social media (Facebook, Twitter) and App queries

- Coordinating with different courier partners, to get an update on the delivery status, etc.

- To manage all daily tasks and duties related to the process with strict compliance with guidelines.

- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products, and customer experience.

-Answering Calls and delivering on-time solutions.

Industry:

Apparel & Fashion

📌 Customer Support Executive (New Delhi)
🏢 Swtantra
📍 New Delhi