- Job Responsibilities:Handle incoming customer calls professionally and efficiently.
- Make outbound calls to customers for inquiries, follow-ups, service updates, and feedback collection.
- Convert customer inquiries and leads into confirmed orders and sales.
- Explain company services, pricing, offers, and packages to potential customers.
- Handle customer complaints, concerns, and escalations with patience and professionalism.
- Coordinate with delivery executives and store teams to ensure timely pickups and deliveries.
- Follow up with customers regarding pending pickups, deliveries, and payments.
- Maintain excellent customer relationships and ensure customer satisfaction.
- Update customer information and order details accurately in the system.
- Work closely with operations and processing teams for smooth service execution.
- Achieve monthly sales conversion and customer satisfaction targets.
- Proactively identify opportunities to generate additional business from existing customers.