Job SummaryThe Shop Manager is responsible for the end-to-end setup, operation, and management of the shop. This role ensures smooth daily operations, excellent customer service, inventory control, staff management, and achievement of sales and profitability targets.

- Key ResponsibilitiesShop Setup & LaunchPlan and oversee new shop setup activities.
- Coordinate store layout, fixtures, equipment, and branding.
- Ensure all licenses, permits, and compliance requirements are met.
- Set up POS systems and operational procedures.
- Coordinate with vendors and suppliers during store establishment.
- Operations ManagementManage day-to-day store operations.
- Ensure compliance with company policies and procedures.
- Maintain store cleanliness, safety, and presentation standards.
- Monitor opening and closing activities.
- Sales & Customer ServiceDrive sales growth and achieve business targets.
- Ensure outstanding customer experience.
- Resolve customer complaints and escalate issues when necessary.
- Develop local marketing and promotional initiatives.
- Inventory & Stock ManagementMonitor stock levels and manage replenishment.
- Conduct periodic inventory audits.
- Minimize stock losses, wastage, and shrinkage.
- Coordinate with suppliers and procurement teams.
- Team ManagementRecruit, train, and supervise store staff.
- Assign duties and manage work schedules.




- Conduct performance reviews and coaching sessions.
- Foster a positive and productive work environment.
- Financial ManagementManage daily cash handling and banking activities.
- Monitor store expenses and profitability.
- Prepare sales and operational reports.
- Ensure accurate billing and financial controls.
- Compliance & SafetyEnsure compliance with health, safety, and regulatory requirements.
- Maintain proper documentation and records.
- Conduct regular safety checks and audits.
- Required QualificationsBachelor's degree in Business Administration, Retail Management, Commerce, or related field.
- 3-7 years of experience in retail/store/shop management.
- Experience in setting up or launching retail outlets is preferred.
- Required SkillsLeadership and people management.
- Retail operations and inventory management.
- Sales planning and target achievement.
- Customer service excellence.
- Financial and analytical skills.
- Problem-solving and decision-making.
- Proficiency in POS and inventory management systems.
- Positive communication and negotiation skills.
- Key Performance Indicators (KPIs)Sales revenue achievement.
- Store profitability.
- Inventory accuracy.
- Customer satisfaction score.
- Employee productivity and retention.
- Compliance and audit results.
- Stock loss/shrinkage percentage.

📌 Manager To Setup And Manage Food Shops (Kolkata)
🏢 TRIO
📍 Kolkata