Job Title- Store Manager

KRA:

- Store Operations
- Sales & Budget
- Customer Service
- Billing & Cash Handling
- People Management & Training / Retention

Knowledge, Skills & Abilities:

- Effective communication & influencing skills
- Ability to work in a Team
- Excellent customer handling skills
- Customer Service orientation

Qualifications & Exposure:

· Diploma in Any Catering Course/ Diploma in Hotel Management/ BHM Fresher

· 12th Pass/ Graduate with min 3 months – 2 year of experience in handling F&B; Retail unit as a RM / ARM / Shift In-Charge.

- F& B Retail or related industry exposure

Duties & Responsibilities:

- Adhere to the Sales & Operations processes, set by the Company, in order to have satisfied customers.
- Monitoring the entire Outlets’ Cleanliness and Sanitation especially the Dining Area as per standards, and keep appropriate records.
- Monitor actions of staff and customers to ensure that health and safety standards are maintained.
- Estimate stock and ensure timely indents are placed to replenish them.
- Closely work with Area Managers to order supplies such as smallware and cleaning items.
- Inspect equipment and food deliveries.
- Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services.
- Conduct Team Briefing / De-Briefing (One Minute Meetings) every day morning and evening and discuss the day’s agenda and sales numbers with the team.
- Maintain Log Books with regard to SOP’s.
- Opening and Closing of the Outlet on a daily basis.
- Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory,



surprise audits & keeping a check on policies and procedures being practiced religiously by the staff.
- Ensure outlet targets such as Sales Targets & APC targets are achieved consistently.
- Recruit, hire, and oversee training for staff. Responsible for Outlet Attrition
- Design & Follow Duty Roster effectively. Schedule staff work hours and activities.
- Make decisions and solve problems concerning staff.
- Guide, direct, train and develop staff.
- Maintain Attendance of Staff & update Area Manager / HR on a daily basis
- Follow all the processes to track Current Joinee’s, Resignations & Staff Transfers designed by the HR Department.
- Assist HR in New Joinee Documentation.
- Take one on one session with underperforming staff and give regular update to Area Manager
- Retention of good staff.
- Strictly Adhere to Grooming Standards.
- Resolve customer complaints about food quality or service.
- Monitor staff in the service area and handle first level customer complaints.
- The actual sales to track daily against budget and to be briefed to all team members.
- The log book/ sales tracker to be filled up religiously and should be used as records for the team members.
- The APC to be monitored daily and shared with team members to improve the same by suggestive selling techniques.
- The Suggestive selling targets to be set for the team members to help in improving APC.
- The beverage & add on sales to be pushed to in suggestive selling to increase APC and lower food cost.
- To manage outlet wastage less than 0.25 % on cost price.
- Should ensure that Company assets provided to the store is maintained well.
- To identify, nurture and grow ‘talent’ within the team.

📌 Store Manager (Dharwad)
🏢 M/s GOLDEN SPOON
📍 Dharwad