Service & Operations Manager
EQU/S-OM/1816963
Equitas Small Finance Bank
Branch Banking > North > Rajasthan > Rajasthan > Jaipur > Jaipur > Rajasthan > 16001 > Vaishali Nagar

Posted On: 30 Jul 2026
End Date: 29 Aug 2026
Required Experience: 6 years

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Basic Section

- No. Of Openings: 1
- External Title: Service & Operations Manager
- Employment Type: Permanent
- Employment Category: Office
- Closing Date: 29 Aug 2026

Organisational Section

- Entity: Equitas Small Finance Bank
- Business Unit: Liabilities
- Division/Function (SBU): Branch Banking
- Department: Branch Banking
- Sub-Department: Branch Banking
- Generic Role: Service & Operations Manager
- External Title (Job Role): Service & Operations Manager
- Division: Branch Banking
- Zone: North
- State: Rajasthan
- Region: Rajasthan
- Area: Jaipur
- Cluster: Jaipur
- PT Location: Rajasthan
- Branch Code: 16001
- Branch Name: Vaishali Nagar

Skills

- Skill: Strategic Business Orientation

- Skill: Team Working

- Highest Education: BA

- Working Language: Hindi

SOM KRA FY'26-27Monthly

Category
Parameters | Parameter Weight % | Achievement Scale |
------------|---------------------|-------------------|
A+/A | B | C/D |
MoM CASA NTB (Nos) | 5.00% | 0% to 200% | 4 | 4 | 2 |
MoM CASA Value AMB (OTB+NTB value growth p.m. -Rs. in Lakhs) | 7.50% | 0% to 300% | 7.00 | 6.00 | 4.00 |
LI + GI + MF - Net Revenue in Rs lacs (Total Yearly Income) | 7.50% | 0% to 300% | 0.25 | 0.25 | 0.20 |
MoM RTD Value (OTB+NTB value growth p.m. - Rs. in Lakhs) | 10.00% | 0% to 200% | 12.00 | 8.00 | 6.00 |
Locker Nos & Credit Card Nos | 5.00% | 0% to 200% | 5 | 5 | 3 |
1 Self Sourced GL disb per month (min 1 lac Ticket size) | 5.00% | 0% to 200% | | | |

Business score contribution %: 40%

Operational Parameters





Parameters | Parameter Weight % | Achievement Scale |
------------|---------------------|-------------------|
Minimum branch FTR percentage should be 75%. (Branch Score) | 7.5% | Above 95 - 150%
90 to 95 - 125%
75 to 89 - 100%
61 to 75 - 50%
51 to 60 - 25%
< 50% - 0% |
Audit & Compliance: (Monthly Rating remains till the next audit rating) | 10.0% | # High - (-5)
# Medium - 5
# Low - 10 |
Minimum Branch SR TAT - 90% | 7.50% | Above 95 - 125%
90 to 95 - 100%
75 to 89 - 75%
61 to 75 - 50%
51 to 60 - 25%
< 50% - 0% |
CA opening TAT within 3 working days from Lead creation date (Physical + Digital) | 5.00% | Above 90% - 125%
81 to 90 - 100%
60 to 80 - 50%
<60% - 0% |
Project 95 - Minimum 75% achievement | 5.00% | Above 90 - 150%
81 to 90 - 125%
75 to 80 - 100%
61 to 74 - 70%
51 to 60 - 50%
< 50 - NIL |
Customer Complaint (Customer Complaint raised due to branch error) | 5.00% | No Complaint 100% |
100% Eligible forms sent to RMU and reconciled by CPC team | 5.00% | Nil for less than 100% |
ReKYC completion for the month from the active base (Exclude LEA notice attached) | 5.00% | Above 90 - 125%
75 to 90 - 100%
61 to 75 - 75%
50 to 60 - 50%
< 50% - 0% |
Inoperative account from the active base | 5.00% | Above 70 - 125%
51 to 70 - 100%
31 to 50 - 75%
11 to 30 - 50%
< 10% - 0% |
Inoperative Locker - No locker should be inoperative for more than 6 month. | 5.00% | Nil for less than 100% |

Operational score contribution %: 60%

Final YTD Score

Business score contribution % + Operational score contribution % = 100%

Docker: From Final Score

- Docker on branch related frauds and Ops loss - 20% (applicable for YTD)
- CRM updating on monthly basis for mapped customers has to be minimum 75% - 5% Docker

Booster: From Final Score

- Booster of 5% for BTD

📌 Skill (Jaipur)
🏢 Equitas Micro Finance India
📍 Jaipur