- Overseeing the check-in and check-out process
- Resolving guest complaints and ensuring maximum client satisfaction
- Managing and adjusting room reservations
- Coordinating with housekeeping to ensure rooms are clean and ready for guests
- Maintaining accurate records of guest information
- Informing guests about the hotel’s facilities and services
- Processing payments and managing the hotel’s finances
- Ensuring front desk operations comply with hotel policies and standards
- Coordinating with other departments to ensure smooth operations and guest satisfaction
- Preparing reports on occupancy, revenue, and customer satisfaction