Position: Client Servicing Executive – Government Business1. Client Relationship ManagementObjective: Maintain strong relationships with government departments, PSUs, and public sector clients.

KPIs

- Maintain regular communication with all assigned clients.
- Conduct minimum 8–10 client meetings every month.
- Ensure client satisfaction score above 90%.
- Resolve client queries within 24 hours.
- Retain 100% of assigned clients.

2. Project Coordination & ExecutionObjective: Ensure timely execution of advertising and communication campaigns.

KPIs

- 100% projects delivered within agreed timelines.
- Coordinate with creative, media, digital, production, printing and vendors.
- Zero missed campaign deadlines due to internal coordination.
- Maintain project tracker for all live assignments.

3. Tender & Government DocumentationObjective: Support business through timely documentation.

KPIs

- Coordinate submission of proposals, estimates and presentations.
- Maintain complete documentation for every project.
- Ensure compliance with Government branding guidelines.
- Zero documentation errors leading to project delays.

4. Revenue AchievementObjective: Generate repeat business from existing government clients.

KPIs

- Achieve annual billing targets assigned by management.
- Increase business from existing clients by 15–20%.
- Identify cross-selling opportunities.
- Generate at least two current opportunities every quarter.

5. Billing & Payment CollectionObjective: Ensure smooth financial closure of projects.

KPIs

- Raise invoices within 3 working days of project completion.
- Follow up for payments.
- Keep outstanding receivables below 60 days.




- Coordinate with finance for reconciliation.

6. Campaign PlanningObjective: Deliver effective communication strategies.

KPIs

- Prepare campaign briefs.
- Coordinate media plans.
- Ensure campaign execution as per approved strategy.
- Submit campaign reports after completion.

7. Vendor CoordinationObjective: Manage production partners efficiently.

KPIs

- Obtain competitive quotations.
- Ensure quality control.
- Ensure timely delivery.
- Maintain approved vendor database.

8. Internal CoordinationObjective: Improve workflow between departments.

KPIs

- Daily coordination with Creative Team.
- Daily coordination with Media Team.
- Daily coordination with Digital Team.
- Conduct weekly status review meetings.

9. ComplianceObjective: Ensure adherence to government norms.

KPIs

- Follow DAVP/CBC and departmental branding guidelines where applicable.
- Maintain confidentiality of client information.
- Ensure compliance with contract terms.
- No compliance-related observations.

10. Reporting & MISObjective: Maintain accurate reporting.

KPIs

- Weekly project status reports.
- Monthly revenue reports.
- Monthly payment follow-up reports.
- Campaign completion reports.
- Client meeting minutes within 24 hours.
- Core ResponsibilitiesManage end-to-end servicing of Government and PSU clients.
- Understand client communication requirements.
- Coordinate campaign execution across departments.
- Prepare estimates and proposals.
- Follow up for approvals.
- Manage production schedules.
- Coordinate media releases.
- Handle billing and collections.
- Build long-term client relationships.
- Identify opportunities for additional business.

📌 Client Services Manager (New Delhi)
🏢 ISHA ADVERTISING PRIVATE
📍 New Delhi