Job SummaryWe are looking for a dynamic and result-oriented Branch Manager to oversee the day-to-day operations of the branch, drive business growth, ensure excellent customer service, and lead a high-performing team. The ideal candidate should have strong experience in gold loan operations, sales, branch administration, team management, and customer relationship management.

- Key ResponsibilitiesManage the overall operations and profitability of the branch.
- Drive branch sales and achieve monthly business targets.
- Develop and implement strategies to increase customer acquisition and business growth.
- Lead, mentor, and motivate the branch team to achieve individual and branch goals.
- Ensure accurate gold valuation and adherence to company policies and procedures.
- Oversee gold loan processing, renewals, releases, and documentation.
- Ensure compliance with internal policies, RBI guidelines (where applicable), and statutory regulations.
- Monitor branch cash management, security, and operational controls.
- Handle customer queries, escalations, and provide timely resolutions.
- Maintain strong relationships with existing customers while identifying new business opportunities.
- Conduct local marketing and business development activities to increase branch visibility.
- Prepare and submit daily, weekly, and monthly MIS reports.




- Coordinate with Head Office and other departments for smooth branch operations.
- Ensure proper maintenance of branch records, assets, and inventory.
- Required QualificationsBachelor's degree in any discipline (MBA is an added advantage).
- 3–7 years of experience in Branch Management, preferably in the Gold Loan, NBFC, Banking, or Financial Services industry.
- Experience in gold valuation and gold loan operations is highly preferred.
- Required SkillsBranch Operations Management
- Sales & Business Development
- Gold Valuation
- Gold Loan Processing & Release
- Team Leadership & People Management
- Customer Relationship Management
- Target Achievement
- Operational Compliance
- Strong Communication & Negotiation Skills
- Problem-Solving and Decision-Making
- MS Office and MIS Reporting
- Preferred Candidate ProfileProven track record of achieving sales and branch targets.
- Strong leadership and team management skills.
- Excellent customer handling and relationship-building abilities.
- Ability to work in a target-driven and quick-paced environment.
- Immediate joiners will be preferred.
- Employment DetailsExperience: 3–7 Years
- Industry: Gold Loan / NBFC / Banking / Financial Services
- Employment Type: Full-Time
- Reporting To: Regional Manager / Area Manager

📌 Branch Manager (Bengaluru)
🏢 White Gold
📍 Bengaluru