*Position Title:* Zonal Coordinator – Partner & Operations Management

*Position Overview*

The Zonal Coordinator plays a critical role in managing partner relationships, driving large-scale outsourced sales hiring, and ensuring operational excellence across the West zone. This role requires a data-driven professional who can seamlessly bridge the gap between PSA and regional sales requirements, ensuring SLAs are met and critical hiring targets are achieved.

*Key Responsibilities:*

• Manage the overall relationship with PSA (Placement/Staffing Agency) partners and ensure smooth operational coordination.

• Monitor and track Service Level Agreements (SLAs) with PSA partners.

• Coordinate and track the hiring process for outsourced sales employees.

• Conduct daily follow-ups with the PSA team to ensure timely closures of hiring requirements.

• Organize and participate in daily business review calls with PSA and Sales teams.

• Manage and maintain Force24 data with accuracy and timeliness.

• Prepare and share Daily MIS and Monthly MIS reports with relevant stakeholders.

• Plan and execute hiring for critical business locations based on manpower requirements.

• Visit PSA offices/sites for business reviews, hiring drives,



and relationship management.

• Monitor daily BAU (Business-as-Usual) activities and ensure operational efficiency.

• Track and reconcile MOU Headcount (HC) versus Active Headcount on a daily basis.

• Coordinate with internal stakeholders to ensure adequate manpower availability and business continuity.

• Identify hiring gaps and proactively drive closure to meet business requirements.

*Key Skills & Competencies*

• Solid coordination and stakeholder management skills.

• Good knowledge of recruitment and outsourced workforce management.

• Excellent communication and interpersonal skills.

• Strong analytical and reporting skills (MIS).

• Proficiency in Microsoft Excel and MS Office.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Problem-solving and planning capabilities.

*Preferred Qualification*

• Graduate in any discipline

• 2–5 years of experience in outsourced workforce management, sales coordination, recruitment coordination, or operations.

• Experience in managing PSA/Vendor relationships will be an added advantage.

*Warm Regards*

Nidhi HR

(phone hidden)

📌 HR Coordinator (Mumbai)
🏢 Futurzz HR
📍 Mumbai