Job Description Job Title: Client Servicing Content Specialist
n Location: Mumbai, India
n Experience: 5-6 years in Client Servicing and Business Development, preferably in event
n content and digital films
n Employment Type: Full-time
n About the Role
n We are looking for a Client Servicing Content Specialist to manage client relationships and
n oversee the execution of high-quality video projects, with a strong focus on event content.
n This role requires a balance of strategic thinking, project coordination, and creative
n collaboration to ensure seamless delivery of corporate documentaries, testimonial films,
n animated explainers, and other digital content.
n Key Responsibilities
n Client Relationship Management
n Build and maintain solid client relationships, understanding their needs and
n objectives
n Act as the primary point of contact throughout the project lifecycle
n Respond promptly to client inquiries, concerns, and feedback
n Project Coordination
n Collaborate with internal teams to develop proposals and quotes based on client
n requirements
n Create project timelines, budgets, and production schedules
n Ensure clear communication between clients and the production team
n Requirement Analysis
n Conduct detailed discussions with clients to understand project objectives
n Provide strategic recommendations based on industry insights and audience
n understanding
n Project Execution
n Oversee video project execution, ensuring timely delivery and adherence to quality
n standards
n Provide regular updates to clients and address any project concerns
n Client Presentations
n Develop and deliver presentations to showcase creative concepts and proposed
n solutions
n Incorporate client feedback and refine proposals accordingly
n Quality Assurance
n Review final video content to ensure alignment with client expectations
n Continuously strive to improve project quality and overall client satisfaction
n Upselling and Cross-Selling
n Identify opportunities to offer additional video services to existing clients
n Propose innovative content ideas that align with the client's branding and marketing
n strategy
n Market Research
n Stay updated on industry trends and emerging video technologies to provide
n innovative solutions
n Financial Management
n Monitor project budgets and ensure adherence to financial guidelines
n Manage client invoicing and follow up on payments as required
n Post-Project Follow-Up
n Conduct post-project evaluations to gather feedback and identify areas for
n improvement
n What We're Looking For
n 5-6 years of experience in client servicing and business development within the event
n content and digital film industry
n Strong understanding of event-based storytelling and video production processes
n Excellent communication, presentation, and negotiation skills
n Ability to manage multiple projects and collaborate with cross-functional teams
n Proven ability to build long-term client relationships and drive business growth