Company Description

ScrapUncle is a technology-enabled platform that allows users to schedule doorstep pickups for junk items such as paper, metals, plastics, and electronic waste, and get paid for recycling them. The company has completed over 50,000 pickups across Delhi NCR and has sent more than 2.5 million kilograms of junk and recyclables to certified recycling units. ScrapUncle was featured on Shark Tank India Season 2, highlighting its innovative approach and growing impact. The company is also the winner of the Urban Works Challenge by Columbia University, reflecting strong recognition for its sustainability-focused business model. Team members contribute directly to environmental conservation while helping customers manage waste responsibly.

Role Description

The Customer Care Representative is a full time, on-site role based in Gurugram. This role involves handling inbound and outbound customer calls and messages, assisting users with booking pickups, clarifying service details, and resolving issues related to scheduling, payments, and order status. The representative will document customer interactions, update records in the system, and coordinate with operations teams to ensure smooth and timely pickups. Responsibilities include maintaining a high standard of customer satisfaction,



addressing complaints professionally, and escalating complex concerns when necessary. The role also requires providing clear information about recycling processes, guiding new users through the app or website, and contributing feedback to improve customer experience.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to respond efficiently to inquiries and resolve issues.
- Candidates should possess excellent Communication and Interpersonal Skills to interact clearly and empathetically with diverse customers.
- Candidates should possess abilities related to Customer Satisfaction, including managing expectations and following up on concerns.
- Basic computer literacy and familiarity with mobile apps, CRM tools, or call center software.
- Ability to work in a fast-paced environment, handle multiple queries, and maintain accuracy under pressure.
- Prior experience in customer-facing roles, preferably in service, logistics, or tech-enabled platforms, is an advantage.
- Proficiency in English and Hindi; additional regional languages are a plus.
- Minimum high school diploma; formal training in customer service or communications is beneficial.

📌 Customer Care Representative (Gurugram)
🏢 ScrapUncle
📍 Gurugram