- Learning about various IDfy applications and understanding the events emitted.
- Creating analytical dashboards for service performance and usage monitoring.
- Responding to alerts, with triaging, investigating and resolving resolution of issues.
- Responding to incidents and customer tickets in a timely manner
- Occasionally running service recovery scripts.
- Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis.
- Creating automations scripts to reduce SLA.
We’ll Get Along If You…
- Explicit logical thinking and good communication skills.
- We believe in individuals who are high on ownership and like to operate with minimum management.
- An ability to "understand" data and analyze logs to help investigate production issues and incidents.
- Knowledge of SQL
Above all, a mindset of continuous growth & learning and implement what you learn there might be technologies /tools that you might not know. You will learn those as a part of your on-job training.