Key Responsibilities

- Client Communication: Answer inbound calls, address customer complaints, and provide updates on lift installations, breakdowns, or service visits.
- Team Coordination: Connect clients with field technicians, engineering departments, and dispatch teams to ensure prompt service execution.
- Scheduling: Manage preventive maintenance routines, annual maintenance contracts (AMC), and emergency repair timetables.
- Documentation: Maintain job cards, service logs, client databases, and process commercial quotations or reports using CRM tools.

Requirements & Skills

- Education: Bachelor’s degree or a diploma.
- Experience: 1 to 2 years of background in customer support, technical coordination, or service operations, preferably within an elevator sector.
- Technical Skills: Proficiency in MS Office, basic data management, and familiarity with ERP or CRM systems.
- Soft Skills: Robust verbal communication, multitasking ability, and effective problem-solving skills under pressure.

📌 Customer Care Coordinator (New Delhi)
🏢 BCSE
📍 New Delhi