Job Description – Payments & Collections (Enterprise Solutions / Transaction Banking)

- Manage and implement the bank's Payments & Collections products for corporate and business customers.
- Drive implementation and onboarding of Payment Gateway, POS (Point of Sale), and Soundbox solutions under the collections portfolio.
- Support and implement payment solutions such as eNACH, Bulk Payments, Single Payments, and Integrated Payment Solutions.
- Build and maintain strong relationships with branch teams and Relationship Managers (RMs) to identify business opportunities and onboard new customers.
- Ensure successful customer activation, drive regular transaction activity, and provide ongoing post-implementation support.
- Manage the assigned customer portfolio by increasing product usage, customer engagement, and retention.
- Acquire current customers and cross-sell the bank's Payments & Collections solutions to achieve business growth and revenue targets.
- Coordinate with internal teams to ensure smooth implementation, timely issue resolution, and a high-quality customer experience.

📌 Solution Manager (Chennai)
🏢 Kotak Mahindra Bank
📍 Chennai