Job DescriptionAt Creo Homes Pvt. Ltd. , we believe building a home is more than delivering a project—it's about delivering an exceptional customer experience. NWe are looking for a Customer Relations Executive (Post-Sales) who will be the single point of contact for our customers after the sales closure, ensuring a smooth and satisfying journey until project completion and handover. Responsibilities Nn Serve as the primary point of contact for customers after project confirmation. N Handle customer queries, concerns, and service requests promptly and professionally. N Coordinate with Architecture, Interior Design, Project Management, Site Execution, Accounts, and other internal teams to ensure timely resolutions. N Keep customers informedabout project progress through regular updates. N Schedule client meetings, site visits, and review sessions. N Track customer commitments and ensure timely follow-up. N Maintain accurate customer records and communication history. N Escalate critical issues to management when required. N Ensure a premium customer experience throughout the project lifecycle.



N Collect customer feedback and support post-handover relationship management. N Requirements nn Minimum 3 years of experience in Customer Relations, Client Servicing, CRM, or Project Coordination. N Experience in Architecture, Interior Design, Construction, Real Estate, or a similar industry is mandatory. N Excellent communicationskills in English and Malayalam . N Robust interpersonal, coordination, and problem-solving skills. N Ability to manage multiple customers and coordinate across departments. N Proficiency in Microsoft Office and CRM tools. N What We Offer nnOpportunity to work with one of Kerala's leading premium design and construction companies. N Collaborative and growth-oriented work environment. N Career development opportunities. N Attractive salary and performance-based incentives. NnIf you're passionate about creating outstanding customer experiences and building long-term relationships, we'd love to hear from you. N Location: Kochi, Kerala N Experience: Minimum 3 Years N Employment Type: Full-time N

📌 Customer Service Specialist (Ernakulam)
🏢 CREO HOMES
📍 Ernakulam