Job DescriptionWe’re building something special at LifeGuru. Our mission is huge: to be the most authentic partner for a billion+ spiritual journeys. We’re not just an app; we’re a team ensuring every ritual and consultation is done with the highest standard of devotion N n n nWe treat every Puja and Chadhava as a moment of trust, not a transaction. This role exists to build the team and process that make that real — turning first-time bookings into repeat customers who trust LifeGuru with every ritual that matters to them. NYou'll lead our Relationship Management team on the ground — hiring, training, and running day-to-day operations — while working closely with product and tech to keep improving the tools and playbook this team runs on. What You'll Own Nn Lead the team. Hire, train, and manage a Relationship Management team of 10+ RMs, and keep raising the bar as the team grows. N Drive retention. Track and improve CSAT, NPS, and repeat bookings — this function is measured on customers coming back, not just tickets closed. N Work with product and tech. Flag what's broken, suggest what should be built, and help test recent workflows, tools, and dashboards. N Close the loop withproduct. Structure user feedback — complaints, requests,



patterns — and route it to the product team as real input, not just a log. N Use data day-to-day. Track team and business performance on existing dashboards, and use that to sharpen the playbook. N What We're Looking For Nn 4-6 years of experience leading or managing a team in a customer-facing, relationship management, or customer success function N Comfortable with both people and numbers — you can run a team and read a performance dashboard N Exposure to working with product, tech, or analytics teams (even if you weren't leading that side) N Practical, not theoretical — you'd rather ship a working process this week and improve it next week N Prior experience in a startup or fast-paced environment is a plus, not a requirement Nn n The Deal Nn Punen Competitive salary + meaningful ESOPs — real ownership in an early-stage startup N Direct exposure to building a business function from zero — ops, product, and revenue, end to end Nn nWant to build something from scratch and be accountable for it as a real business? N Apply here for this job or DM me N n#hiring #customersuccess #retention #foundingteam #pune #lifeguru #startup #operations

📌 Manager, Customer Success & Retention -- Founding Team (Pune)
🏢 LifeGuru
📍 Pune