? Hiring Alert: Policybazaar is hiring a Senior Trainer (CRT)! ?We are looking for a energetic and results-driven Senior Trainer (Customer Service Trainer) to join our team in Kochi? Location: 4th Floor, Arya Bhangy Pinncle, Sahodaran Ayyappan Rd, Elamkulam, Kochi, Ernakulam, Kerala 682020? Experience: 1.5+ Years in BPO Training? Working Days: Monday to Saturday (10:00 AM – 7:00 PM)?️ Mandatory Language Requirements:Malayalam & English- Advanced (Fluent)? Key Responsibilities:-On-boarding & Product Training: Train new joiners on product knowledge, customer communication, and internal systems (including selling, soft skills, and objection handling).-Performance & Refresher Modules: Conduct call audits, identify training gaps across levels,



and deliver refresher training to boost floor productivity.-Feedback & Coaching: Provide timely, constructive feedback and counseling to trainees to help them meet performance standards.-Training Operations: Manage training schedules, set up training rooms, create engaging learning materials, and maintain meticulous performance scorecards and records.-Voice modulation correction.? How to Apply:If your profile matches the requirements, please share your updated resume directly: ? Email: or whatsapp (phone hidden) (Please mention /"Senior Trainer - Kochi /" in the subject line).

📌 Senior Trainer (Customer Service ) (Thrissur)
🏢 Policybazaar.com
📍 Thrissur