? Interested candidates or referrals can share their resumes at:About the CompanyHCLTech is looking for customer-focused professionals with a strong interest in Customer Support and Networking to join our team. This role combines customer interaction, technical troubleshooting, and network-related issue resolution in a quick-paced global support environment.About the RoleThis role combines customer interaction, technical troubleshooting, and network-related issue resolution in a fast-paced global support environment.Responsibilities- Handle customer inquiries and support requests via Phone, Email, and Chat.- Provide first-level technical support and troubleshoot connectivity issues.- Diagnose and resolve network-related incidents using standard troubleshooting procedures.- Monitor, log, and manage support tickets while maintaining accurate documentation.- Investigate internet connectivity, Wi-Fi, VPN,



and network performance issues.- Follow up with customers to ensure timely resolution and customer satisfaction.- Escalate complex technical and networking issues to higher support teams when required.- Collaborate with internal teams and stakeholders for issue resolution.- Adhere to SLA targets and maintain high-quality customer support standards.Qualifications- Excellent verbal and written communication skills.- Basic to intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN, Routing & Switching).- CCNA certification or knowledge preferred.- Understanding of internet technologies and network troubleshooting.- Experience in customer support, technical support, or service desk environments.- Familiarity with ticketing tools and incident management processes.- Proficiency in Microsoft Office 365 (Outlook, Word, Excel).- Strong analytical, problem-solving, and customer-handling skills.- Ability to work in a 24x7 support environment.Preferred Skills- Technical Support / Service Desk / Help Desk experience.- Exposure to international voice, email, or chat support.- Experience in ISP, Telecom, Networking, or IT Infrastructure support.- Knowledge of network monitoring and troubleshooting tools.Experience: 1 to 3 YearsEqual Opportunity StatementHCLTech is committed to diversity and inclusivity.

📌 Customer Service Representative (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu