Company OverviewPinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites!Hiring: Customer Success Executive | 4–15 Years ExperienceHiring: Customer Success Executive | 4–15 Years ExperienceAre you passionate about building strong customer relationships, driving product adoption, and ensuring customer success? We are looking for an experienced Customer Success Executive to join our growing team.Position: Customer Success ExecutiveExperience: 4–15 YearsDepartment: Business OperationsLocation: Durgapur/Jaipur/Madurai/BangaloreEmployment Type: Full-TimeKey Responsibilities- Manage customer onboarding and implementation activities.- Understand customer business requirements and workflows.- Drive successful CMMS & IoT implementations.- Conduct admin and end-user training sessions.- Monitor customer adoption, engagement,
and platform utilization.- Identify low-adoption areas and develop strategies to increase usage.- Build and maintain solid relationships with key customer stakeholders.- Conduct regular business review meetings and customer health checks.- Handle customer escalations and manage critical accounts.- Support customer renewals and retention initiatives.- Identify upselling and cross-selling opportunities.- Collect customer feedback and collaborate with product and technical teams for improvements.- Prepare customer reports, MIS, and customer dossiers.Required Skills- Strong understanding of SaaS products and customer success methodologies.- Customer retention and account management expertise.- Excellent communication and stakeholder management skills.- Experience in CMMS & IoT implementation projects.- Data migration and application support experience.- Strong analytical and reporting skills.- Ability to conduct customer training and business reviews.- Experience in upselling, cross-selling, and customer growth initiatives.Preferred Qualifications- Experience with CRM and Customer Success platforms.- Understanding of customer lifecycle management and success metrics.- Technical background or familiarity with software development processes.What You'll Bring✔ Strong customer-centric mindset✔ Excellent relationship-building skills✔ Problem-solving and escalation management abilities✔ Ability to work cross-functionally with product and technical teams✔ Passion for driving customer success and business growthIf you're ready to make a significant impact by helping customers achieve their business goals, we'd love to hear from you.? Apply now or share your profile at