Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this RoleWe are seeking a skilled 15+yrs professional to drive end-to-end governance across the Order-to-Activate (O2A) lifecycle, including service provisioning, activation, fulfilment processes, and order fallout management. This role focuses on enabling seamless service orchestration across mobile, fixed, broadband, and enterprise services while fostering collaboration between technical and business stakeholders and supporting effective service governance.What you’ll doEnable end-to-end engagement across the O2A lifecycle, including provisioning, activation, and fulfilment processesSupport service orchestration, inventory management, and order fallout handling across multiple service domainsFacilitate governance forums and contribute to structured decision-making processesCollaborate with business and technology stakeholders to align service delivery with organisational prioritiesMonitor incident progress,



manage communications with markets, and support stakeholder engagementParticipate in post-incident reviews (PIRs) and support implementation of actionable improvementsIdentify opportunities for process optimisation and service enhancementWho you arePossess a strong understanding of telecom service provisioning, activation, and fulfilment processesExperienced in service governance and integration practicesKnowledgeable in Oracle-based systems and open-source solution architecturesFamiliar with tools and platforms such as Dynatrace, Cribl, and ITSM frameworksUnderstanding of technologies including OSM, UIM, Pega, OSB, SOA, Open API, and ODADemonstrate a proactive, self-driven approach with strong organisational skillsComfortable engaging with stakeholders and supporting cross-functional collaborationBring a solution-oriented mindset with clear communication abilitiesNot a perfect fit?Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity,



and the recruitment team will support you in exploring where your skills fit best.What's in it for youOpportunity to contribute to large-scale telecom service transformation initiativesExposure to global markets and cross-functional collaborationWork with advanced service orchestration and governance frameworksDevelop stakeholder engagement and service delivery expertise in a global environmentWhat skills you will learnEnd-to-end telecom lifecycle management (O2A processes)Service governance and operational excellence practicesAdvanced orchestration and provisioning technologiesStakeholder collaboration and communication across global teamsIncident management and continuous service improvement methodologiesVOIS Equal Prospect Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARAFollow us on social mediaLinkedIn: https://www.Linkedin.Com/company/vois/Facebook: https://www.Facebook.Com/voisglobalInstagram: https://www.Instagram.Com/voisglobal/

📌 e Governance Specialist -Pune
🏢 Vodafone Italia
📍 Pune