Who We Are

Faxtor (www.faxtor.in) builds custom ERP and CRM software for SMEs - sales
automation, operations tracking, workflow management, and more. We work across multiple
industries including manufacturing, real estate, education, lending, and export businesses.
We don't resell off-the-shelf tools. We build things that actually fit the way a business works -
fast, on a proprietary delivery platform we've built in-house.

Role Description

You'll be the primary point of contact for our clients from project kickoff through go-live and beyond. You'll gather requirements, envision how the software should work - mapping user flows, structuring pages, and defining the experience before development begins. A client will describe what they need in plain language; you'll turn that into a prototype or demo of the actual flow, so both the client and the developer are looking at the same thing before a single line of code is written. Getting that flow right matters more than anything else in this role - it's what the developer builds from. You'll manage developers, ensure on-time delivery, and - critically - identify where a client's business can benefit from additional Faxtor solutions. This is a high-ownership role. You'll carry both relationship quality and delivery quality.

What You'll Do

Client Management & Requirements (40%)

Lead requirement-gathering calls with SME founders and ops teams
Translate business problems into clear functional specs for developers
Build a prototype, mockup, or workflow of how the system should work, based on the client's plain-language description — this is what the client signs off on and what the developer builds from
Tell clients plainly when something they've asked for isn't the right fix, and propose what is
Provide proactive weekly updates; manage expectations on scope and timelines
Build strong client relationships that generate trust and retention

Delivery & Developer Coordination (35%)

Break requirements into tasks; assign, track, and review developer output in Jira




Manage 5–8 concurrent projects across frontend and backend teams
Review deliverables before they reach the client — catch gaps early
Flag risks and resolve blockers without escalating every issue

Upselling & Account Growth (15%)

Identify expansion opportunities within existing client accounts
Recommend additional modules, integrations, or support plans based on client needs
Work with the founders on proposal inputs for upsell conversations

Process & Documentation (10%)

Maintain project trackers (Jira), SOWs, and change request documentation
Build lightweight SOPs for repeatable delivery tasks.

You're the Right Fit If...

You've managed software delivery projects end-to-end with direct client ownership
You can sit in a call with a business owner, understand a messy operational problem, and
walk out with a clear document
You can turn that same conversation into a prototype or mockup of the actual flow - not just a written spec
You know enough about software to have an intelligent conversation with developers - and to know when something isn't right
You spot client needs and can frame them as opportunities, not just requirements
You're self-driven — you don't need someone tracking you to stay on top of things
You communicate clearly in English; Hindi is a plus

Backgrounds that fit well:

BA or Functional Consultant at a software services company
Junior PM at a startup with direct client exposure
Technical Account Manager or Client Success role in a SaaS/software company

What We Offer

Compensation as per industry standards — based on your experience and what you bring
Remote-friendly (Bangalore and Mumbai candidates preferred, but open to anywhere in India)
Direct access to founders — rapid decisions, no layers
Real ownership from day one
Growing company where your work is visible and your impact measurable

Requirements added by the job poster
• 3+ years of work experience with Technical Project Management
• Working knowledge of Jira or a similar ticketing tool
• Comfortable building wireframes/prototypes directly from a client conversation

📌 Technical Project Manager (Agra)
🏢 Faxtor
📍 Agra