Job Description **Job Purpose** Intercontinental Exchange (ICE) is seeking a highly motivated, detail-oriented, and results-driven Billing Supervisor to lead a high-performing Billing team in a fast-paced environment. This role is responsible for overseeing end-to-end billing operations across multiple revenue streams, ensuring contractual compliance, driving process improvements, and serving as the primary escalation point for billing-related matters. The ideal candidate will possess strong billing and revenue management expertise, contract interpretation skills, proven leadership capabilities, and the ability to collaborate effectively with clients and cross-functional stakeholders. **Responsibilities** + Supervise and perform day-to-day billing activities across multiple revenue streams including Options, Equities, Listings, Pricing & Reference Data, Connectivity, Market Data, and Regulatory Fees. + Oversee billing implementations, modifications, and terminations, ensuring accuracy and adherence to timelines. + Conduct invoice quality reviews and implement billing controls to enhance accuracy and reduce errors. + Monitor billing queues and shared inboxes, ensuring timely and professional responses to customer inquiries. + Produce and distribute recurring billing status reports, metrics, and management summaries. + Interpret customer contracts and translate contractual terms into billing configurations and templates. + Identify and resolve billing discrepancies resulting from contract amendments, service changes,



or system issues. + Serve as the primary escalation point for billing disputes, customer inquiries, and unresolved AR matters. + Build relationships with customers and internal stakeholders including Sales, Finance, Legal, Operations, and Corporate Systems. + Lead, mentor, train, and develop Billing Analysts while fostering a culture of continuous improvement. + Maintain billing SOPs and process documentation. **Knowledge and Experience** + Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field. + 8+ years of billing, revenue operations, or finance experience. + 2+ years of supervisory or people management experience. + Experience managing high-volume billing activities and diverse customer portfolios. + Advanced Excel including IF, Nested IF, VLOOKUP, SUMIF, COUNTIF, INDEX-MATCH, Pivot Tables, and complex formulas. + Strong analytical, problem-solving, and attention to detail skills. + Contract review and interpretation expertise. + Excellent verbal and written communication skills. + Strong customer service, stakeholder management, leadership, coaching, and team-building skills. + Ability to adapt to changing business priorities in a fast-paced setting. + Working knowledge of ERP systems; Oracle experience preferred. + Proficiency in Microsoft Office applications, particularly Excel. + Knowledge of Oracle Revenue Management and Billing (ORMB), ServiceNow, and Tableau is advantageous.

📌 Supervisor, Billing (Hyderabad)
🏢 Intercontinental Exchange
📍 Hyderabad