2. Product Development & User Experience (UX)

· Lead the end-to-end digital buying journey, from simplified onboarding and digital KYC to seamless checkout.

· Own UX/UI enhancements for mobile applications and web platforms to drive higher conversion rates, cross-

selling, and customer retention. Define features, draft user stories, and oversee the product backlog, ensur-

ing the engineering team delivers viable solutions.

3. Cross-Functional Collaboration

· Partner with technical teams (engineering, QA, design) and business stakeholders (underwriting, claims, ac-

tuarial, and marketing) to build and scale products.Ensure core digital features—such as premium calcula-

tors, automated claims processing,



and policy issuance—adhere to actuarial rating logic and risk profiles.

· Oversee Go-To-Market (GTM) strategies, digital marketing integrations, and push notification campaigns for

lifecycle engagement.

4. Compliance & Risk Management · Ensure all digital products and online flows comply with IRDAI (Insurance Regulatory and Development Au-thority) guidelines and local data privacy laws. Collaborate with legal and compliance teams to ensure accu-rate policy wordings, transparent disclosures, and data security. · Monitor product performance metrics and enforce data-driven governance.

📌 Manager (India)
🏢 HDFC ERGO General Insurance
📍 India