Key Responsibilities- Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.- Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.- Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.- Provide additional C2W support when engaged by Tier 1.- Execute compliance-related support tasks including CCRC, AT&T; Cybersecurity Scorecard, and SOX support activities.- Manage SSL certificate lifecycle support and remediation execution.- Execute Golden Image and on-prem OS updates for existing VMs.- Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).- Support production/non-production setup and operations in Azure and on-prem environments.- Support new client onboarding and implementation projects for enterprise integration and messaging services.- Partner with architects and developers to analyze requirements and recommend technical options.- Gather and publish monthly application and operational metrics.- Manage ITAP data requirements and ensure operational governance.- Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.- Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation.Required Qualifications / Must-Have Skills- 4+ years of experience in application production support, integration support, or platform support.- Strong troubleshooting skills across distributed enterprise applications.- Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.- Practical knowledge of IBM Sterling Integrator.- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS),



in incident response and platform support.- Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.- Python scripting capability for support automation, operational checks, and repetitive task reduction.- Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).- Solid SQL/Postgres query skills for production support analysis.- Experience supporting CI/CD release operations.- Robust stakeholder communication and incident coordination skills.Good-to-Have / Nice-to-Have- Azure/Kubernetes/ITSM certifications.Experience LevelMid to Senior (typically 7 to 10 years)Location / Work ModeOnsite (Hyderabad / Bangalore)What We Offer- High-ownership role across mission-critical applications and client-facing operations.- Opportunity to influence reliability, compliance readiness, and service quality.- Growth path into advanced reliability engineering and platform ownership roles.Weekly Hours:40Time Type:RegularLocation:IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bangalore / Intl Tech Park, Navigator Bldg, Whitefield Road: Whitefield Road:Intl Tech Park, Navigator BldgIt is the policy of AT&T; to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T; will provide reasonable accommodations for qualified individuals with disabilities. AT&T; is a fair chance employer and does not initiate a background check until an offer is made.Job ID R-117415-1 Date posted 07/30/2026Apply now Save role

📌 Sr Specialist App/Prod Support (Tier 2 Application Support Engineer) (Bengaluru)
🏢 At&T
📍 Bengaluru