About Brinks GSS, India

The Brink’s Global Shared Services, India (or Brink’s GSS, India) was established in Hyderabad as a strategic extension of Brink’s global organization in partnership with ANSR. Rather than serving as a traditional support center, Brink’s GSS, India is designed to be a high impact capability hub that partners with teams across the globe to drive business outcomes and deliver enterprise-wide solutions.

Teams in Hyderabad collaborate directly with global stakeholders across functions including Technology, Cybersecurity, Data & Analytics, Finance, Human Resources, Procurement and other corporate services. Employees have the opportunity to work on complex business challenges, contribute to global initiatives, and help shape the future direction of the organization.

At Brink’s, the purpose is simple and powerful: Together, we build partnerships to secure commerce.

Job Description

What Youll Be Doing (Position Summary):

The Service Excellence Analyst will support the advancement of HR Operations by enabling data-driven improvement and operational discipline. This role will contribute to process documentation, KPI tracking, and continuous improvement initiatives that strengthen overall service performance.

This role will help shape a more consistent, scalable, and employee-focused HR service model. The role will work across HR Operations, Centers of Excellence, technology partners, and service delivery teams to translate strategy into practical execution, improve service quality, and support a better experience for employees, managers, and HR stakeholders.

Work Environment:

At Brinks, we enable a work setting that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How Youll Succeed (Roles & Responsibilities):

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:

- Maintain process documentation and templates.




- Track service metrics and performance dashboards.
- Support continuous improvement and automation initiatives.
- Coordinate reporting across captive and MSP environments.
- Provide project support to the Service Excellence team.
- Translate functional requirements into practical processes, documentation, knowledge content, and service delivery routines that can be executed consistently.
- Partner with HR Operations, Centers of Excellence, HR Technology, Service Excellence, and MSP teams to resolve issues, improve service quality, and support transformation priorities.
- Monitor service performance, escalations, adoption, and feedback to identify opportunities for standardization and continuous improvement.
- Support implementation of new or changed HR processes by coordinating readiness, communications, training, documentation, and stakeholder alignment.
- Maintain a strong focus on compliance, data integrity, employee experience, and operational discipline across regions and delivery channels.

Experience:

- ~24 years of relevant experience in the applicable functional, analytical, technical, or operational area.
- Experience in HR operations, shared services, HR technology, service excellence, payroll, talent, total rewards, employee services, or related HR process areas.
- Experience working across HR stakeholders, Centers of Excellence, service delivery teams, and technology or vendor partners.
- Three to five years in HR operations, shared services, or process improvement support.
- Bachelors degree in Business, HR, or related field.

Who You Are (Skills / Qualifications):

Must Have Skills:

- Data Analysis
- Process Documentation
- Reporting
- Communication
- Collaboration




- Understanding of HR operations, shared services, HR process, HR technology, or service delivery environments.
- Strong analytical thinking and problem-solving capability.
- Clear written and verbal communication with the ability to tailor messages to different audiences.
- Strong collaboration skills and ability to work effectively across functions, regions, and time zones.
- High attention to detail with a strong quality, compliance, and control mindset.
- Ability to manage multiple priorities, follow through on commitments, and operate in a fast-paced transformation environment.

Good to Have Skills:
- Workday, ServiceNow, case management, knowledge management, payroll, or HR workflow platform experience.
- HR certification, project management certification, Lean Six Sigma, or process excellence certification.
- Experience working in a shared services, GBS, captive, MSP, or outsourced delivery model.
- Exposure to global transformation, operating model change, transition, or service modernization initiatives.
- Process improvement experience, including Lean, Six Sigma, automation, or continuous improvement methods.
- Experience creating executive-ready materials, dashboards, process documentation, or stakeholder updates.

What Brinks Offers:

At Brinks, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

- Competitive compensation and performance-based incentives
- Comprehensive benefits and wellbeing support programs
- Opportunities for career progression and continuous learning
- Exposure to global teams and large-scale transformation initiatives
- A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brinks and its affiliates as described in the Candidate Privacy Statement.

📌 Service Excellence Analyst (Hyderabad)
🏢 Brinks GSS, India
📍 Hyderabad