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Job Title: CUSTOMER SERVICE SPECIALIST II

Posting Start Date: 7/29/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview :

Ensures that customer issues and concerns are answered efficiently and effectively.

Roles & Responsibility:

- Lead the customer service strategy for global or regional automotive accounts.
- Manage relationships with important customers and keep them satisfied long-term.
- Handle reliable or high-impact issues that affect multiple regions and solve them quickly.
- Set and maintain service standards and targets for all teams.
- Guide and support regional service managers in their work.
- Make sure customers get clear and timely updates, especially during problems or changes.
- Oversee large-scale order processing to make sure it's accurate and consistent everywhere.
- Improve delivery performance, reduce costs, and keep service quality high.
- Act as the main link between customer service, manufacturing, supply chain, sales, and leadership.
- Use service data to spot trends, predict issues, and fix problems before they grow.
- Speak for the customers' needs in company meetings and planning.
- Lead projects that bring in automation, new tools, or better ways of working.
- Keep track of global orders and make sure deliveries happen on time.
- Meet with senior contacts at customer companies to review performance.
- Follow all trade, export, and company rules.
- If Spanish-speaking - Communicate and solve issues with customers in both English and Spanish

QUALIFICATIONS / EXPERIENCE:

- Any Bachelor's/ Business degrees or equivalent experience
- 7+ years of experience in order management.
- Supply chain experience.

SKILLS AND COMPETNCES:

- Lead global customer service operations for the Order-to-Cash process across multiple regions.
- Define and execute long-term customer service strategies aligned with business growth.
- Drive customer experience improvements using CSAT/NPS data and voice-of-customer insights.
- Oversee executive-level relationships with top-tier automotive customers.
- Manage resolution of high-impact global escalations with cross-functional leadership.
- Develop and enforce global service standards, policies, and best practices.
- Use advanced analytics to forecast service demand and identify process gaps.
- Ensure global compliance with trade regulations, quality standards, and contractual agreements.
- Mentor and coach senior regional service leaders for succession readiness.




- Benchmark industry best practices to maintain competitive advantage in service delivery.
- Negotiate and manage complex, high-value service agreements (SLAs).
- Proactively identify and mitigate service risks at a global scale.
- Represent the customer service function in corporate strategy and decision-making forums.
- Fluent in Spanish and English - capable of leading service operations, negotiations, and customer engagement in both languages.
- Act as the voice of the customer in shaping global service policies and processes.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on , , and

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Locations:

Doraisanipalya, J.P Nagar, 4th Phase, Bannerghatta Road
Bangalore, Karnātaka 560076
India

Posting City: Bangalore

Job Country: India

Travel Required: Less than 10%

Requisition ID: 156175

Workplace Type: Hybrid

External Careers Page: Customer Service

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TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.

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📌 CUSTOMER SERVICE SPECIALIST II (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru