01 Aug
|
equitas small finance bank
|
Maharashtra
01 Aug
equitas small finance bank
Maharashtra
- Issue Resolution: Handle escalated customer queries, disputes, and complaints. Provide prompt, qualified solutions and manage escalations that require cross-departmental collaboration.
- Performance Monitoring: Oversee the service metrics (e.g., handling times, satisfaction scores) of the frontline staff within their specific division.
- Process Optimization: Identify bottlenecks in the customer journey and propose actionable improvements.
- Relationship Management: Build trusting relationships with key accounts and high-value clients to maximize retention.
- Training & Coaching: Provide ongoing guidance to local customer support teams regarding product knowledge, company policies, and soft skills.
- Reporting: Compile regional feedback and generate data-driven reports for upper management.
📌 Divisional Customer Service Officer (Maharashtra)
🏢 equitas small finance bank
📍 Maharashtra