Key Result Area (KRA's)Key Performance Indicators (KPI's)
ToplineOverall Sales achievement for the store
Private Label SharePvt Label Sales achievement for the store
Control Shrinkage, Damage and ExpiryTo be as per the norms
Timely consolidation, RTW and RTV -from Store to WH3 weekdays to transparent the stock from floor - above 95%
Retail layout & VM StandardsScores as per the fortnight / quarterly shared by VM team
Customer KPIsConversion %, ABQ to be as per the agreed norms
MPOS ConversionsMPOS Conversions as per target
Customer FeedbackNPS Score to be as per the agreed norms to be 85%
Omni ChannelDrive Omni Channel (SVI / Missing Sizes etc)
Grooming, Attendance & Punctuality100% on Grooming as per track card. No attendance shortage as per norms. Only authorized applicable up to 2 hours twice per month. Zero Loss of Pay days
Self DevelopmentLMS Module Completion & attending traiing programs for self development

📌 Senior As (East India)
🏢 Landmark Group
📍 East India