Job Description Overview
n Mayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, robust interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors.
Key Responsibilitiesn Front Office Management
n · Welcome and assist patients, attendants, and visitors in a professional and courteous manner.
n · Manage appointment scheduling, registrations, and patient records.
n · Handle inbound calls, emails, and digital inquiries efficiently.
n · Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow.
n · Maintain accurate documentation and front office reports.
Sales & Patient Coordinationn · Respond to inquiries regarding hospital services, consultations, and treatment programs.
n · Provide accurate information about hospital facilities, specialties, and healthcare offerings.
n · Conduct timely follow-ups with prospective patients and convert inquiries into appointments.
n · Build and maintain strong relationships with patients through effective communication and service.




n · Track inquiries, follow-ups, and conversion status to support business objectives.
n · Contribute towards patient acquisition and revenue growth initiatives.
Patient Experiencen · Ensure a positive and seamless patient experience at every touchpoint.
n · Address patient concerns promptly and professionally.
n · Maintain the highest standards of confidentiality and patient care.
Qualifications & Experiencen · Graduate in any discipline.
n · 2–5 years of experience in Front Office, Patient Coordination, Customer Service, Counseling, Hospitality, Healthcare Services, or Sales.
n · Experience in hospitals, healthcare institutions, fertility centers, or premium service industries will be preferred.
Skills Requiredn · Excellent verbal and written communication skills in English.
n · Strong interpersonal and relationship management abilities.
n · Customer-focused and service-oriented mindset.
n · Good organizational and coordination skills.
n · Proficiency in MS Office applications.
n · Ability to work efficiently in a fast-paced environment.
Compensationn Salary will be commensurate with qualifications, experience, and industry standards.

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