Job Description Job Title: Guest Relationship Executive (GRE)
n Key Responsibilities:
n • Conduct daily rounds of the Experience Center and ensure high standards of cleanliness and maintenance.
n • Supervise housekeeping staff and report any damages or maintenance issues.
n • Ensure all display units, lighting, and model apartments are in proper condition.
n • Maintain inventory, track consumption, and raise requirements to avoid shortages/wastage.
n • Welcome clients warmly, manage seating, and offer refreshments.
n • Collect client details, coordinate with Sales, and update site visits in CRM (Salesforce).
n Job Title: Guest Relationship Executive (GRE)
n Location: Bangalore
n Key Responsibilities
n Facility & Experience Center Management
n • Conduct daily rounds of the Experience Center starting from the main gate, following the prescribed checklist to ensure all areas are maintained.
n • Maintain the highest standards of cleanliness across the Experience Center, including pantry and common areas.
n • Supervise housekeeping staff and ensure timely completion of all cleaning activities.
n • Ensure all equipment such as LED screens, TVs, promotional standees, lighting fixtures, and lamps are in proper working condition.
n • Report any maintenance issues or damages to the Projects team for prompt resolution.
n • Ensure display elements like scale models are clean, dust-free, and well-maintained.
n • Monitor and ensure all lighting across the premises is functional.
n • Maintain model apartment assets (kitchen, wardrobes, soft furnishings, etc.) in excellent condition at all times.
n Incident Management
n • Report any damages, incidents, or accidents through the proper incident reporting system to management for necessary action.
n Inventory & Stock Management
n • Track consumption of supplies and maintain an updated inventory sheet.
n • Share inventory reports with management on a timely basis.
n • Raise purchase requests based on consumption patterns and ensure minimal wastage.
n Client Experience & Front Office Management
n • Welcome all clients warmly using standard greeting protocols and ensure a pleasant first impression.
n • Assist clients with comfortable seating arrangements until the Sales Representative attends to them.
n • Offer refreshments and ensure the client lounge area is always well-maintained.
n • Collect and record client contact details accurately.
n • Coordinate with the Sales team to ensure timely assistance to clients.
n • Accurately update client details and site visits in Salesforce/CRM systems.
n Key Skills & Competencies
n • Solid communication and interpersonal skills
n • Customer-centric approach
n • Attention to detail and high standards of hygiene
n • Basic knowledge of CRM tools (e.g., Salesforce)
n • Ability to multitask and coordinate with multiple teams