- Basic computer and software troubleshooting knowledge.
- Valuable communication and customer handling skills.
- Ability to learn software products quickly.
- Problem-solving mindset and attention to detail.
- Familiarity with billing, invoicing, and accounting concepts.
- Good communication and organizational skills.
- Provide technical support to customers using billing and accounting software.
- Assist users with software installation, setup, and configuration.
- Resolve customer queries related to billing, invoicing, inventory management, GST, and reports.
- Troubleshoot software issues and guide users through solutions via phone, email, WhatsApp, or remote support.
- Help customers understand software features and daily operations.
Freshers and candidates with up to 6 months of experience can apply.
Job Role Summary:
The Software Support Executive will assist customers in using billing software efficiently by providing technical support, resolving software-related issues, answering product queries, and ensuring a smooth user experience. This role is ideal for candidates interested in software support, customer service, and business application solutions.